Customer Success Manager - Strategic Accounts (340B) - Remote

Overview

The Customer Success Manager – Strategic Accounts (340B) serves as a strategic advisor and client advocate for a portfolio of 7–10 health centers. This role is ideal for someone who combines real-world experience inside an FQHC with the analytical mindset of a consultant. The CSM will guide clients through complex program decisions, optimize performance, and ensure measurable outcomes across pharmacy access, compliance, and financial impact—based on insights from the platform. Success in this role requires strong collaboration with internal teams to align day-to-day program activities with data-driven insights.

In Short

• Lead relationships with assigned FQHC clients, including bi-weekly updates, monthly performance meetings, and quarterly business reviews.
• Conduct on-site visits for top clients twice per year to deepen relationships and identify growth and optimization opportunities.
• Serve as a 340B expert, providing high-value strategic guidance to CFOs, pharmacy leaders, and CEOs.
• Analyze data at the claim, drug, and provider level to identify financial and operational improvement opportunities.
• Customize support and engagement strategies to reflect each client’s leadership style, maturity, and goals.
• Identify problems that aren’t immediately visible and develop creative, actionable solutions.
• Develop and present clear, data-backed reports and executive presentations to drive client decision-making.
• Advocate internally for client needs and partner cross-functionally with Product, Analytics, Operations, and Implementation teams to deliver value.
• Champion the use of the platform and support clients in expanding program use and reach.
• Help build the Customer Success function as we scale—serving as a model and mentor for future team members.

Requirements

• Bachelor's degree required; Master’s degree preferred.
• 3+ years of 340B expertise with FQHCs.
• Expert-level Excel skills and a data-first mindset; comfortable turning analytics into clear insights.
• Tech-savvy with experience using CRM systems, analytics platforms, and professional presentation tools.
• Experience supporting large or complex 340B programs, ideally with exposure to both internal operations and external consulting.
• Strong written, verbal, and presentation skills with the ability to influence senior leadership.
• Highly organized and detail-oriented, with a natural sense of ownership and follow-through.
• Able to tailor communication and support across a range of client cultures and personalities.

Benefits

• Opportunity to work with a diverse client base.
• Flexible working environment.
• Professional development and mentoring opportunities.
• Competitive salary and performance-based bonuses.
• Health benefits and wellness programs.