Customer Success Manager, Strategic Accounts - Remote

Overview

As a Customer Success Manager at Kojo, you will be responsible for ensuring that our largest strategic customers achieve their goals and realize the highest value from our solutions.

In Short

• Develop trusted advisor relationships with customer stakeholders.
• Participate in pre-sales meetings to understand customer needs.
• Manage post-sales activities and implementation plans.
• Ensure deployment and change management plans are in place.
• Communicate customer pain points to product and engineering teams.
• Conduct regular check-ins and strategic business reviews.
• Track accounts for churn risk and address issues proactively.
• Report on customer project progress and health metrics.
• Maintain deep product knowledge to address customer needs.
• Identify risks and collaborate with teams for resolutions.

Requirements

• 5+ years in customer success, with 2 years in enterprise management.
• Experience managing multiple stakeholders effectively.
• Strong customer-centric approach.
• Demonstrated project management experience.
• Ability to assess risk and implement solutions.
• Excellent communication skills.
• Successful collaboration with cross-functional teams.

Benefits

• Eligible for a new hire equity grant.
• Full suite of perks and benefits for US-based employees.
• Flexible working hours aligned with local time zones.
• Inclusive workplace committed to diversity.
• Remote work opportunity with minimal travel required.