VP of Business Transformation - Remote

Overview

The Vice President of Business Transformation will be responsible for orchestrating comprehensive business transformation initiatives across our customer operations. This role will spearhead the development and implementation of customer-centric strategies, focusing specifically on voice of customer channels, customer journey mapping, CRM system selection and implementation, performance metrics, and analytics tools development. The ideal candidate will combine strategic vision with practical execution capabilities to revolutionize how we engage with and serve both internal and external customers.

In Short

• Partner with senior leadership to develop and execute transformational efforts aligned with organizational strategic objectives
• Lead cross-functional teams to identify opportunities for process improvements and operational efficiencies
• Challenge traditional business models and inject innovative thought leadership to revolutionize our pharmacy services operations
• Drive change management initiatives to facilitate adoption of new processes and technologies
• Provide regular updates to executive leadership on transformation progress, risks, and prioritization
• Establish and optimize voice of customer channels to systematically capture customer feedback and insights
• Lead comprehensive customer journey mapping initiatives to identify pain points and opportunities for service enhancement
• Oversee the design and implementation of business process improvements across customer operations
• Establish comprehensive KPI frameworks to measure transformation success and operational performance
• Identify and capitalize on business expansion opportunities within pharmacy services

Requirements

• 10+ years of progressive leadership experience in business transformation, preferably within healthcare or pharmacy services
• Bachelor's degree required
• Professional certifications in project management, process improvement, or change management (e.g., PMP, Six Sigma, PROSCI) preferred
• Proven track record of successfully leading enterprise-wide transformation initiatives
• Experience with CRM implementation and optimization in a complex organization
• Demonstrated success in developing customer experience strategies and frameworks
• Background in developing and implementing analytics solutions and performance measurement systems
• Experience leading cross-functional teams and managing matrix relationships

Benefits

• Competitive salary and benefits package
• Opportunity to lead transformative initiatives in a dynamic environment
• Professional development opportunities
• Work with a talented and diverse team
• Flexible working arrangements