Account Manager - Remote

Overview

We are seeking an Account Manager to drive client relationships, expand business opportunities, and ensure seamless service delivery within the West Michigan market.

In Short

• Build and maintain strong relationships with TPAs, employer groups, brokers, and consultants.
• Act as the primary post-go-live contact for assigned clients.
• Conduct quarterly on-site meetings to deepen relationships and identify growth opportunities.
• Organize monthly check-ins to assess service effectiveness.
• Provide on-site support for employer open enrollment events.
• Develop strategies to upsell and cross-sell services.
• Analyze network gaps to optimize service offerings.
• Collaborate with banking and finance teams for smooth payment processing.
• Partner with sales, implementation, and marketing teams to enhance customer experience.
• Organize industry events to foster collaboration.
• Travel 35% of the time to visit clients and attend events.

Requirements

• 2-5 years of experience in account management, preferably in health benefits or healthcare fintech.
• Deep expertise in Nomi’s product suite.
• Strong understanding of the TPA ecosystem and healthcare dynamics.
• Proven track record of client retention and upselling.
• Exceptional communication and negotiation skills.
• Ability to work strategically and hands-on in a fast-paced environment.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development.
• Dynamic work environment.
• Chance to make a significant impact in the healthcare industry.