Account Manager - Remote

Overview

This is a great opportunity to work in a self-storage real estate company that offers a dynamic environment where one can witness firsthand the tangible impact of their efforts on property management and customer satisfaction. Additionally, the company's continuous growth presents ample opportunities for professional development and advancement, making it an exciting and rewarding field to be a part of.

In Short

• Manage and nurture customer relationships.
• Ensure successful onboarding and product adoption.
• Drive customer retention through proactive support.
• Identify upsell opportunities.
• Collaborate with sales, support, and product teams.
• Monitor key metrics such as customer satisfaction.
• Provide ongoing training and educational resources.
• Continuously strive to improve overall customer experience.
• Assist in operational support and special projects.
• Ensure compliance and timely account management.

Requirements

• Experience in account management or customer support.
• Familiarity with SaaS products.
• Proficient in using Zendesk or similar support platforms.
• Strong communication and interpersonal skills.
• Ability to analyze customer feedback and provide insights.
• Experience in conducting training sessions.
• Problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Customer-centric mindset.
• Ability to manage multiple tasks and priorities.

Benefits

• Professional development opportunities.
• Dynamic work environment.
• Opportunities for advancement.
• Impactful work in the self-storage industry.
• Supportive team culture.
• Access to training and resources.
• Flexible work arrangements.
• Competitive salary and benefits package.
• Engaging company initiatives.
• Recognition of employee contributions.