Account Manager - Remote

Overview

As an Account Manager at Buildout, you will be the primary contact for customers post-implementation, ensuring they maximize the value of their Buildout package and focusing on renewing and expanding your book of business.

In Short

• Act as the primary point of contact for customers after implementation.
• Focus on renewing accounts and driving expansion opportunities.
• Develop success plans and run playbooks for each account.
• Monitor customer health and identify churn triggers.
• Collaborate with other departments to resolve customer issues.
• Create strategic playbooks and execute webinars for product adoption.
• Lead process improvement initiatives within the team.
• Maintain a customer-first mindset and provide exemplary service.

Requirements

• 3+ years of B2B SaaS sales account management experience.
• Experience nurturing customer relationships and managing renewals.
• Track record of meeting and exceeding sales goals.
• Experience with Salesforce and customer success software.
• Ability to manage multiple customer requests and adjust tone accordingly.
• Proven skills in process creation and improvement.
• Passionate about providing a great customer experience.

Benefits

• Comprehensive insurance options including dental and vision.
• Flexible PTO and paid company holidays.
• 401(k) with a 4% company match.
• Remote work culture with monthly reimbursements.
• Supportive team environment focused on growth and development.
• Encouragement of a quirky and inclusive culture.