Associate Product Support Specialist - Remote

Overview

As an Associate Product Support Specialist at Buildout, you will provide timely and thorough assistance to customers, ensuring a high-quality experience while troubleshooting and analyzing customer inquiries.

In Short

• Deliver exceptional customer experience through support interactions.
• Decide on the best communication method for customer needs.
• Collaborate with Product and Development teams to resolve issues.
• Educate customers to enhance their comfort with the platform.
• Contribute to Help Center documentation and best practices.
• Listen actively to provide solutions addressing root problems.

Requirements

• Experience in a customer-facing role with a passion for customer success.
• Excellent written and verbal communication skills.
• Solutions-oriented mindset with initiative to resolve issues.
• Strong time management and organization skills.
• Adept at leveraging AI tools for problem-solving.
• Desire to learn and grow within the Product Support team.
• Preferred experience with SaaS products, Jira, and Intercom.
• Technical support experience is a plus.

Benefits

• Comprehensive insurance and benefit options.
• Flexible PTO and paid company holidays.
• 401(k) with company match and immediate vesting.
• Remote work culture with reimbursement for remote work expenses.
• Supportive team culture focused on growth and development.
• Encouragement to bring your whole self to work.