Associate Product Support Specialist - Remote

Overview

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth.

In Short

• Join Bloomreach as an Associate Product Support Specialist.
• Provide consulting to Bloomreach Engagement users through live chat.
• Cover product and technical questions about the Bloomreach Engagement platform.
• Help clients create reports, segmentations, campaigns, or analyses.
• Diagnose requests and walk customers through problem-solving.
• Provide help to other consultants with advanced use-cases.
• Become an expert on the Bloomreach Engagement platform.
• Work closely with business and technical consultants.
• Flexible working hours and remote-first culture.
• Participate in personal development workshops.

Requirements

• Basic understanding of HTML, CSS, JS.
• Problem-solving skills.
• Analytical thinking and ability to learn quickly.
• Advanced or native English language skills.
• Interest in data analytics and online marketing.
• Experience in a client-facing role.
• Understanding of frontend and backend linkages is a plus.
• More than 1 year of experience in a SaaS company is an asset.

Benefits

• Freedom and trust in work.
• Flexible working hours.
• Remote-first work culture.
• Company events to foster global spirit.
• 5 paid days off for volunteering.
• Professional education budget of $1,500 annually.
• Employee Assistance Program available.
• Subscription to Calm app for well-being.
• Extended parental leave for primary caregivers.
• Participation in company performance bonus.