Associate Product Support Specialist - Remote

Overview

The Associate Product Support Specialist role at Buildout involves providing exceptional customer support for Salesforce-based products, troubleshooting requests, and collaborating with various departments to enhance customer experience.

In Short

• Deliver exceptional customer experience through various communication methods.
• Educate customers on using the platform effectively.
• Collaborate with other departments to resolve customer issues.
• Optimize Help Center documentation and processes.
• Utilize empathy and initiative to assist customers.
• Listen actively to understand customer needs.

Requirements

• Experience with Salesforce and customer support tools.
• Strong communication skills.
• Experience in technical support roles.
• Ability to manage and prioritize customer requests.
• Solutions-oriented with a desire to learn.

Benefits

• Comprehensive insurance and benefit options.
• Flexible PTO and paid company holidays.
• 401(k) with company match.
• Remote work culture with reimbursement support.
• Supportive team environment focused on growth.