Product Support Associate - Remote

Overview

The Product Support Associate will be responsible for resolving customer inquiries and providing exceptional support for Thomson Reuters Legal division's software and products.

In Short

• Resolve customer inquiries via phone, email, and chat.
• Diagnose technical problems using advanced troubleshooting tools.
• Collaborate with internal teams for complex issue resolution.
• Document customer interactions and resolutions accurately.
• Educate customers on product features and best practices.
• Maintain professionalism and courtesy in communications.
• Adapt quickly to new products and technologies.
• Work in a fast-paced, collaborative environment.
• Support a hybrid work model with flexibility.
• Contribute to a culture of continuous learning and growth.

Requirements

• Bachelor’s Degree required.
• Minimum of 2 years’ experience in a technical support role.
• Broad understanding of technical support and customer service.
• Excellent English communication skills.
• Proven multitasking and adaptability skills.
• Exceptional problem-solving and technical troubleshooting skills.
• Positive attitude and team-player mindset.

Benefits

• Flexible hybrid working environment.
• Supportive workplace policies for work-life balance.
• Career development and growth opportunities.
• Comprehensive benefit plans including flexible vacation.
• Mental health support and resources.
• Social impact initiatives and volunteer days off.
• Award-winning culture for inclusion and belonging.
• Opportunities to make a real-world impact.