Account Manager - Remote

Overview

The Account Manager role at FrankCrum involves being the primary contact for clients, resolving issues, and ensuring customer satisfaction through excellent service and support.

In Short

• Provide excellent customer service through calls and emails.
• Build and maintain client relationships.
• Facilitate client requests with internal departments.
• Support clients with technology platforms.
• Project manage complex accounts.
• Manage conflict resolution with clients and brokers.
• Review and follow up on client cases daily.
• Work with teams to retain accounts.
• Record case notes in case management software.
• Process statistical data and assist with ongoing projects.

Requirements

• Knowledge of company services and products.
• Two years of related customer service experience.
• High school diploma or equivalent.

Benefits

• Zero dollar health insurance for employee coverage.
• Dental and vision insurance.
• Short term disability and term life insurance at no cost.
• 401(k) with employer match.
• Education reimbursement up to $5,250 per year.
• Flexible spending accounts.
• Paid time off and holiday pay.
• Employee assistance program.
• Paid volunteer time.
• Referral bonus programs.