Account Manager - Remote

Overview

Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. Vetcove's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We’re a growing team on a mission to modernize the $50B+ animal health industry. Simply put, Vetcove helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. Vetcove is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team.

In Short

• Act as the main point of contact for all client day-to-day communication and oversight
• Craft agendas, host weekly meetings, and stay on top of actions items for key accounts
• Collaborate with cross-functional counterparts to ensure you’re up to speed on the latest business initiatives for the Vetcove product and can communicate such initiatives to clients
• Project manage catalog updates, marketing campaigns, and ad hoc reporting requests for key accounts
• Analyze account performance and create presentations to deliver performance updates and optimization opportunities to key stakeholders
• Work with product and engineering on client feedback loop, bug identification and resolutions
• Work with onboarding and implementation to on-board new acquisition clinics
• Nurture Corporate relationships to drive affinity, loyalty, and trust in the Vetcove HD platform

Requirements

• 3+ years in account management
• Exceptional verbal, written, and presentation skills; comfortable in front of Senior leadership contacts
• Excellent time and process management skills
• Experience in developing client facing reports with actionable insights and recommendations
• Experience in developing and presenting data analyses and partner business reviews
• Strong working knowledge of entire Microsoft Office suite, with an emphasis on PowerPoint and Excel
• Interest in client relationship building and willingness to travel for client-facing events
• A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment

Benefits

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events