Field Service Quality Coordinator - Remote

Overview

The Field Service Quality Coordinator at Bridgestone Mobility Solutions is responsible for ensuring the highest standards of installation quality through regular audits, training, and compliance with company policies.

In Short

• Conduct regular on-site audits of installations and field service appointments.
• Monitor and track installation work orders.
• Gather and analyze feedback from Customer Support and other stakeholders.
• Provide ongoing training for installation partners and field technicians.
• Develop and maintain a training calendar.
• Create and update technical documentation.
• Collaborate with the quality team to improve service quality.
• Support complex processes and large accounts.
• Ensure adherence to company policies and regulatory standards.
• Work with various teams to resolve installation issues.

Requirements

• Minimum 5 years of experience with telematics devices or complex automotive systems.
• Deep technical understanding of vehicle electronics and CAN bus systems.
• Proficiency in MS Office, especially Excel.
• Strong analytical skills.
• Familiarity with project management principles.
• Great autonomy and problem-solving abilities.
• Comfortable with conflict management.
• Fluent in Italian and proficient in English.

Benefits

• 22 annual leave days.
• One-time payment to set up your home office.
• Birthday off and additional time off for volunteering.
• Unlimited access to LinkedIn Learning.
• Additional health insurance.
• Contributory pension scheme.
• Access to language learning platforms.
• Free access to mental health resources.
• Employee Assistance Program.
• Discount on Bridgestone Tyres.