Support Engineer - Tier 1 - Remote

Overview

As a NinjaOne Support Engineer - Tier 1, you will work alongside the industry-leading product Support Team to provide transformative customer experiences.

In Short

• Prioritize customer calls and email correspondence under the guidance of Support Leadership.
• Collaborate with cross-functional teams to resolve critical product issues.
• Create and deliver product or technology training to internal and external partner teams.
• Share knowledge of issues and corresponding resolutions.
• Work a set schedule with rotating on-call duties.
• Provide prompt, accurate follow-up to tickets and support calls.

Requirements

• Bachelor's degree in Computer Science or equivalent work experience.
• At least 2 years’ experience in a customer service or product support role.
• Fluent in Windows troubleshooting.
• Fluent in Mac troubleshooting is a plus.
• Experience with Zendesk or other ticketing systems.
• Strong oral and verbal communication skills.
• Adaptable to new technologies and processes.

Benefits

• Flexible hybrid remote work environment.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) plan to prepare for financial future.
• Unlimited PTO for work-life balance.
• Opportunities for growth and advancement.