Support Engineer - Tier 1 - Remote

Overview

As a NinjaOne Support Engineer - Tier 1, you will work alongside the industry-leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership, while taking ownership of customer issues and utilizing resources provided to ensure high quality customer service interactions.

In Short

• Collaborate with cross-functional teams to resolve critical product issues.
• Create and deliver product or technology training to partner teams.
• Share knowledge of issues and resolutions with partner teams.
• Work a set schedule with rotating on-call duties.
• Provide prompt, accurate follow-up to tickets and support calls.

Requirements

• Bachelor's degree in Computer Science or equivalent work experience.
• At least 2 years of experience in customer service or product support.
• Fluent in Windows troubleshooting.
• Fluent in Mac troubleshooting preferred.
• Experience with Zendesk or other ticketing systems.

Benefits

• Flexible hybrid remote work options.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) plan for financial future preparation.
• Unlimited PTO to prioritize work-life balance.
• Opportunities for growth and advancement.