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Tier 1 IT Support Engineer - Remote

Posted 4 weeks ago
Customer Service
Full Time
PA, USA

Overview

The Tier 1 IT Support Engineer provides expert remote and on-site technical support for business clients, handling escalation calls and tickets, and troubleshooting various IT issues.

In Short

  • Provide expert technical support remotely and on-site
  • Handle escalation calls and tickets from Tier 1 helpdesk staff
  • Troubleshoot server, network, and PC issues
  • Collaborate with team members on customer resolutions
  • Document resolutions and update procedures
  • Engage in continued certification training
  • Install and service computers and related hardware
  • Work both in the field and from home
  • Provide quality customer service
  • Flexibility to work some holidays and weekends

Requirements

  • Hands-on knowledge of computer systems and networks
  • Associates degree preferred or relevant experience
  • Minimum two years’ experience in IT support
  • Familiarity with PSA and RMM tools
  • Microsoft, Cisco, and VMware certifications desired

Benefits

  • Paid time off including holidays
  • Bonus potential based on performance
  • Flexible medical, dental, and vision benefits
  • 401(k) with employer match
  • Full reimbursement for professional certification
Magna5 MS logo

Magna5 MS

Magna5 MS LLC is a rapidly growing IT Managed Service Provider that specializes in delivering a wide range of services including cybersecurity, cloud hosting, backup and disaster recovery, and more to mid-market and enterprise customers across various industries such as education, healthcare, government, and financial services. With a commitment to integrating advanced technology and processes, Magna5 aims to enhance business performance and efficiency. The company prides itself on providing comprehensive managed IT services, security, and network connectivity, all supported by a dedicated team of experts available 24/7/365. Magna5 fosters a collaborative work environment that encourages growth and innovation, making it a trusted partner for organizations looking to improve their IT capabilities.

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