Senior Operations Client Partner - Remote

Overview

The Sr. Operations Client Partner will act as the liaison between the clients, commercial, and various operational teams, ensuring timely and accurate resolution of client requests and issues.

In Short

• Accountable for end-to-end resolution of operational client requests.
• Operations point of contact for client health and wellness.
• Communicate directly with clients and commercial teams.
• Prioritize client assignments and resources.
• Provide updates to management on client satisfaction.
• Triage tickets and resolve client queries.
• Attend internal meetings to track client health.
• Provide escalation support for critical client issues.
• Suggest improvements for client databases.
• Identify areas for improvement in client support processes.

Requirements

• 10+ years of experience in the CPG industry.
• Strong analytical skills.
• Understanding of data flow in back-end systems.
• Excellent written and verbal communication skills.
• Ability to manage multiple clients and priorities.
• Experience with Microsoft Suite tools.
• Ability to coach others and work cross-functionally.
• Prior NIQ experience preferred.

Benefits

• Comprehensive healthcare plan.
• 401(k) retirement plan with company matching.
• Flexible working environment.
• Education support and tuition reimbursement.
• Discretionary paid time off and paid holidays.
• Life and disability insurance.
• Volunteer time off.
• LinkedIn Learning access.
• Employee Assistance Program (EAP).