Client Director - Retail Insights - Remote

Overview

The Client Director will serve as the senior leader responsible for driving strategic growth, client engagement, and operational excellence across a major retail client account.

In Short

• Own the retail client relationship and act as a trusted advisor to senior stakeholders.
• Align account strategy with NIQ’s broader commercial objectives.
• Champion thought leadership initiatives and deliver actionable insights leveraging NIQ data and tools.
• Manage client relationships and champion their objectives internally.
• Identify and translate client needs into actionable revenue opportunities.
• Lead contract negotiations and ensure compliance with legal and InfoSec requirements.
• Manage and mentor a team of Client Managers and Analysts.
• Oversee delivery quality, data integrity, and adherence to SLAs.
• Drive revenue growth through renewals, upsells, and new solution adoption.
• Foster a culture of collaboration and continuous improvement.

Requirements

• 8+ years in client leadership roles within retail or CPG.
• 2+ years’ experience managing and leading associates.
• Proven success managing large accounts and complex negotiations.
• Strong commercial acumen and consultative selling expertise.
• Working knowledge of syndicated data offerings.
• Excellent written and verbal communication skills.
• Exceptional communication and stakeholder management skills.
• Ability to lead diverse teams and drive transformation initiatives.
• Strong sense of urgency and accountability to drive client outcomes.
• Able to work collaboratively with internal & external teams.

Benefits

• Market-competitive salary.
• Flexible working environment.
• Comprehensive health insurance.
• Industry-leading parental leave.
• Life insurance and education support.
• 401(k) retirement plan with company matching contributions.
• Discretionary paid time off program and 11 paid holidays.
• Volunteer time off.
• LinkedIn Learning access.
• Employee-Assistance-Program (EAP).