Technical Support Engineer - Remote

Overview

The Technical Support Engineer (TSE) is a frontline support engineer providing technical assistance to customers' technical support and IT staff for contact center software solutions.

In Short

• Develop subject matter expertise in core technologies.
• Provide technical support via phone, online, chat, and email.
• Demonstrate professional communication skills.
• Maintain ownership of incidents from report to resolution.
• Provide timely updates via incident management system.
• Ensure cases progress according to SLA targets.
• Analyze logs and technical diagrams for problem diagnosis.
• Work a flexible schedule and provide on-call services.

Requirements

• Associates degree or working towards a Bachelor’s in a related field.
• 2+ years of technical support experience.
• Knowledge in contact center software and telecommunications.
• Experience with networking technologies and protocols.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Time management skills in a fast-paced environment.

Benefits

• Join a global company with career growth opportunities.
• Work in a fast-paced, collaborative environment.
• Enjoy a hybrid work model with flexibility.
• Be part of a market-leading team.