Technical Customer Success Associate - Remote

Overview

You will work as a member of our Success team to configure the Expert platform based on customer requirements and assist the customer in developing customizations by following our best practices.

In Short

• 3-5 years of experience with troubleshooting and debugging skills for the Expert Application.
• Excellent knowledge of HTTP requests and modern authentication standards.
• Experience with oAuth2, OIDC, SAML, SCIM, and SSO patterns.
• Deep understanding of browser security, CORS, X-frame-options.
• Good understanding of HTML, CSS, and vanilla JavaScript.
• Ability to read API documentation and implement proof of concepts.
• Good verbal skills for communicating with customers and peers.
• Creation of design docs, functional requirements docs, and test use cases.
• Ability to work during US daytime if needed.
• Required to work on-call 25% of the time on a 24x7 team.

Requirements

• Bachelor’s degree or equivalent experience in a high-level environment.

Benefits

• Join a global company with endless internal career opportunities.
• Work in a fast-paced, collaborative, and creative environment.
• Enjoy the NICE-FLEX hybrid model with 2 days in-office and 3 days remote.