Remote Otter LogoRemoteOtter

Technical Customer Success Associate - Remote

Posted 2 weeks ago

Overview

You will work as a member of our Success team to configure the Expert platform based on customer requirements and assist the customer in developing customizations by following our best practices.

In Short

  • 3-5 years of experience with troubleshooting and debugging skills for the Expert Application.
  • Excellent knowledge of HTTP requests and modern authentication standards.
  • Experience with oAuth2, OIDC, SAML, SCIM, and SSO patterns.
  • Deep understanding of browser security, CORS, X-frame-options.
  • Good understanding of HTML, CSS, and vanilla JavaScript.
  • Ability to read API documentation and implement proof of concepts.
  • Good verbal skills for communicating with customers and peers.
  • Creation of design docs, functional requirements docs, and test use cases.
  • Ability to work during US daytime if needed.
  • Required to work on-call 25% of the time on a 24x7 team.

Requirements

  • Bachelor’s degree or equivalent experience in a high-level environment.

Benefits

  • Join a global company with endless internal career opportunities.
  • Work in a fast-paced, collaborative, and creative environment.
  • Enjoy the NICE-FLEX hybrid model with 2 days in-office and 3 days remote.

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