Technical Account Manager - Remote

Overview

The Technical Account Manager (TAM) at NICE is responsible for managing customer relationships post-purchase, ensuring customer success with NICE CX products, and providing technical and customer service support.

In Short

• Engage with customers before they go live on the contact center platform.
• Resolve complex problems and provide excellent technical and customer service.
• Work independently and collaboratively with various teams.
• Maintain effective relationships with assigned accounts.
• Demonstrate expertise in NICE CX products and related technologies.
• Provide training and support to customers.
• Capture and share best practices and knowledge.
• Participate in team goal achievement and personal development.
• Occasional travel to customer sites may be required.
• Accountable for customer satisfaction and retention.

Requirements

• 6+ years in a Technical/Service role in software or telecommunications.
• Excellent analytical and troubleshooting skills.
• Strong customer service and communication skills.
• Proficient in Microsoft Office applications.
• Working knowledge of contact center software.
• Ability to multitask in a fast-paced environment.
• Experience in managing customer relationships.
• Knowledge of TCP/IP networking and VoIP technology is a plus.

Benefits

• Opportunity to work in a fast-paced, collaborative environment.
• Endless internal career opportunities across multiple roles.
• Be part of a market-leading company.
• Work with a team of top professionals in the field.