The NICE CXone CCaaS Platform delivers essential services to all business applications. Its infrastructure processes billions of API requests daily, utilizing a combination of AWS-based serverless services and microservices. Internal users of the NICE CXone CCaaS solution depend on Platform services for authentication, ACD routing, tenant management, licensing, and more. Our team ensures compliance with OLA standards and maintains 99.999% uptime to support the success of business applications.

In Short

Analyses information, solves problems and reaches conclusions within his/her professional space
Responsible for delivering feature(s) for enterprise-grade software independently.
Regarded as a professional that requires minimal supervision.
Verify and Automate a RESTful API solution built on the AWS API Gateway, Microservices.
Verify and Automate a Web Portal solution built on the Angular 18 and above.
Work with CloudFormation templates to extend and refine our AWS infrastructure.
Monitor Cloudwatch logs, alarms, legacy application logs, troubleshoot them and report potential issues and verify in a defined release cadence.
Integrating with multiple internal products to provide seamless CXone CCaaS offerings.
Manage IAM permissions and work with DevOps to maintain “least privilege.”
Develop and refine Jenkins CI/CD pipelines to deploy code, run acceptance tests, and monitor environment health.
Effectively collaborate with cross geographical team and willing to stretch at times.
Effectively collaborate with TS/TAM/NOC to address queries and concerns.

Requirements

Bachelor’s degree in Computer Science, Graduate, Masters with Computer Science as major
2+ year of experience in Software Development as a QA
Experience in one or more of the following software languages: Java, SpringBoot, NodeJS, Angular 18
Experience as an Automation Engineer using tools like: Cucumber, Protractor, Playwright or equivalent.
Open to learn new tech stack as need be.
Writing Test Scenarios and Test Cases referring to EPIC acceptance criteria
Hands on experience with AWS technologies
Experience deploying and supporting RESTful APIs
Experience troubleshooting multi-threaded applications, mining through logs to determine patterns to identify potential issues.
Experience working with SQL Server /AWS DDB or equivalent.
Experience with DevOps tools and processes.
Jenkins, Git, Docker
Scripting: Unix, Shell, Groovy, Python
Sonarqube
Working knowledge of user stories and use cases
Working knowledge of object-oriented software design and design patterns
Comfortable working in a fast-paced environment

Benefits

Join an ever-growing, market disrupting, global company where the teams work in a fast-paced, collaborative, and creative environment!
Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
Flexible working model with 2 days in the office and 3 days remote work each week.
Focus on teamwork and collaborative thinking to generate innovation and new ideas.