Partner Success Manager - Remote

Overview

The Partner Success Manager is a seasoned account management professional responsible for exceeding partner expectations and improving processes and technology.

In Short

• Act as a single point of contact for assigned partners.
• Ensure fulfillment of contract deliverables and SLA management.
• Develop and maintain productive relationships with partners.
• Provide technical and customer service support to partners.
• Conduct audits and manage billing practices.
• Collaborate with internal teams to resolve issues.
• Educate partners on products and enhancements.
• Track partner satisfaction and drive improvements.
• Communicate effectively with stakeholders.
• Identify and mitigate risks in partner relationships.

Requirements

• Bachelor's degree in Business Management or related field.
• 5+ years in account relationship management.
• 3+ years in Enterprise Account Relationship Management.
• Excellent communication and presentation skills.
• Technical skills in Contact Center solutions.
• Self-motivated with strong prioritization skills.
• Ability to travel approximately 30% of the time.
• Risk identification and mitigation skills.
• Ability to work under pressure and meet deadlines.
• Professional judgment and business acumen.

Benefits

• Opportunity to work with leading technology.
• Collaborative work environment.
• Professional growth and development opportunities.
• Engagement with a diverse range of partners.
• Contribution to innovative solutions in the industry.
• Access to training and resources for skill enhancement.
• Flexible work arrangements.
• Competitive compensation package.
• Supportive company culture.
• Involvement in strategic decision-making processes.