Client Service Lead, North America - Remote

Overview

Join Next Matter's Launch Team in Canada! Next Matter is expanding in North America, and we are seeking a Client Service Lead (North America) to play a pivotal role in our growth. As a Client Service Lead, you will be responsible for owning and driving the results and impact of your account portfolio.

In Short

• Participate in deal teams at advanced stages to create custom proposals.
• Provide professional services to signed clients, including implementation projects.
• Conduct quarterly or annual business reviews with key accounts.
• Attend regional partner events and client meetings as needed.
• Collaborate closely with the Product team to identify roadmap opportunities.
• Hire and manage a small team of Solution Engineers.

Requirements

• Experience in operations, digitization, and process management.
• A self-driven, senior project manager with consulting experience.
• Strong technical acumen in tech stacks and low-code platforms.
• Data-driven with strong communication skills.
• Full professional fluency in English; German proficiency is a plus.
• Entrepreneurial or startup experience in B2B SaaS is a plus.

Benefits

• Opportunity to build a global tech company in a well-funded setting.
• Work remotely with flexibility in working hours.
• State-of-the-art remote office setup.
• Home office stipend and equipment allowance.
• Learning budget for personal and professional development.
• Competitive salary, bonus, and equity options.