Head of Americas Client Services - Remote

Overview

The Head of Americas Client Services will lead and manage our client services division, overseeing a team of Regional Vice Presidents and an organization of 120+ professionals. This leader will be responsible for driving strategic initiatives focused on client satisfaction, driving their business performance and leading a high performing team across Americas.

In Short

• Provide strategic oversight and leadership to the Client Services division.
• Directly manage Regional Vice Presidents and foster a collaborative culture.
• Oversee goal setting and performance management of a 100+ person team.
• Cultivate a coaching culture within the Client Services function.
• Develop and implement a strategic roadmap for client services.
• Drive excellence in client satisfaction and retention strategies.
• Build and maintain strong relationships with key clients.
• Establish and monitor key performance indicators (KPIs).
• Implement best practices to enhance efficiency of the client services team.
• Ensure compliance with company policies and industry regulations.

Requirements

• 15+ years of experience in client services or related field.
• At least 5 years in a senior leadership role.
• Proven track record in the AdTech space.
• Strong analytical skills to leverage data for decisions.
• Exceptional communication and interpersonal skills.
• Demonstrated ability to think strategically and execute methodically.
• Deep data acumen and understanding.
• North America experience required; global experience a plus.

Benefits

• Opportunity to lead a large team in a dynamic environment.
• Engagement with key clients and stakeholders.
• Ability to drive strategic initiatives and impact business outcomes.
• Collaboration with multiple departments for seamless client experience.
• Focus on professional growth and development.