Director, Enterprise Customer Success - Remote

Overview

We are seeking a seasoned Enterprise Customer Success Director who combines world-class customer management expertise with strong commercial acumen. This role will lead a team of Enterprise Customer Success Managers (CSMs) and own the retention and growth of our most strategic, $20MM+ Enterprise segment. You will be responsible for driving long-term value creation across our largest and most complex customers (e.g., districts with 20,000+ students). You will partner closely with Sales, Product, and Executive Leadership to ensure our enterprise clients achieve measurable outcomes while identifying and executing on growth opportunities.

In Short

• Lead, mentor, and inspire a team of high-performing Enterprise Customer Success Managers.
• Manage team performance against key performance indicators (KPIs).
• Drive the professional development of the team.
• Own enterprise CS capacity planning.
• Scale the team's processes and capacity for future growth.
• Serve as the executive-level point of contact for Enterprise customers.
• Own the Enterprise book of business for renewals and expansion.
• Establish and own the renewal forecasting process.
• Collaborate with Product and Marketing teams.
• Partner extensively with Finance and RevOps.

Requirements

• 10+ years of experience in Customer Success or related roles.
• Track record of meeting renewal and expansion revenue targets.
• Strong commercial instincts and negotiation strategies.
• Ability to communicate complex ideas to C-suite stakeholders.
• Willingness to travel regularly.
• Strong operational discipline in revenue forecasting.

Benefits

• Comprehensive medical benefits with employer contribution.
• Fully remote work with monthly tech stipend.
• Inclusive benefits for families.
• 401(k) plan with employer match.
• Flexible PTO plus company holidays.
• Annual learning and development allowance.
• Opportunity to make a difference in education.