Director of Customer Success - Enterprise - Remote

Overview

As the Director of Enterprise Customer Success, you will lead and evolve the strategy for our Enterprise segment—our largest and most complex customers. You’ll be responsible for ensuring revenue growth and retention, enabling deployment and adoption, and aligning internal resources to deliver exceptional customer outcomes.

In Short

• Lead and grow a high-performing Enterprise Customer Success team.
• Own strategic planning and operational execution for revenue growth.
• Collaborate cross-functionally with various departments.
• Develop and track metrics for customer health and retention.
• Identify trends and upsell opportunities through data analysis.
• Foster a culture of learning and growth within the team.
• Engage with executive stakeholders and manage customer relationships.
• Implement strategies to drive enterprise deployment.
• Utilize tools like Salesforce and Gainsight for customer lifecycle analysis.
• Ensure alignment with company OKRs and initiatives.

Requirements

• 7+ years of experience in Customer Success leadership.
• Strong communication and relationship-building skills.
• Proven ability to influence outcomes across departments.
• Hands-on leadership style with a focus on continuous improvement.
• Familiarity with security-related technologies.
• Experience in high-growth SaaS environments.
• Analytical thinker with experience using Salesforce, Gainsight.
• Knowledge of business operations and revenue management.
• Bonus: Experience with 1Password or similar tools.

Benefits

• Health and dental benefits.
• Generous paid time off policy.
• Company equity for all full-time employees.
• Retirement matching program.
• Paid volunteer days.
• Employee-led inclusion programs.
• Peer-to-peer recognition programs.