Technical Support Engineer - Remote

Overview

As a Technical Support Engineer at Neo4j, you will be responsible for providing exceptional support to customers, troubleshooting technical issues, and collaborating with various teams to enhance the customer experience.

In Short

• Learn Neo4j’s products and support processes.
• Handle a range of support requests during business hours.
• Collaborate with Customer Success and Product Engineering teams.
• Streamline processes and improve customer experience.
• Communicate effectively with customers at all levels.
• Provide guidance through various communication channels.
• Work with Product Management to address customer needs.
• Take ownership of customer problems.
• Occasional travel up to 20% expected.
• Prior experience in a customer-facing support role preferred.

Requirements

• B.S. or M.S. in Computer Science or Engineering.
• Experience troubleshooting JVM-based software.
• Proficiency in Linux and Windows environments.
• Background in database technologies.
• Experience with Docker and Kubernetes.
• Knowledge of Java and Cypher query tuning.
• Ability to work in a distributed team environment.
• Strong problem-solving skills.
• Excellent communication skills.
• Passion for customer success.

Benefits

• Opportunity to shape the future of data and analytics.
• Work with a leading graph database technology.
• Be part of a fast-scaling technology company.
• Inclusive and diverse workplace culture.
• Access to a vibrant community of developers and data scientists.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Work with notable customers across various industries.
• Engage in innovative projects and solutions.
• Participate in a strong sense of community.