Enterprise Customer Success Manager - Remote

Overview

We are seeking an experienced and dynamic Enterprise Customer Success Manager to join our growing team. In this role, you will be the primary point of contact for our key accounts, ensuring their success and satisfaction with Nabla.

In Short

• Develop and maintain strong relationships with key enterprise accounts.
• Lead the onboarding process for new customers.
• Monitor account health and performance metrics.
• Collaborate with the sales team for customer expansion.
• Gather and analyze customer feedback.

Requirements

• 5+ years of experience in customer success or account management.
• Strong understanding of the healthcare industry.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving skills.
• Ability to learn complex technical products.
• Adaptability in a fast-paced startup environment.

Benefits

• Competitive salary and stock options.
• 100% individual coverage for Medical, Dental, and Vision insurance.
• Unlimited paid time off and 11 national holidays.
• Unlimited sick leave.
• Paid parental leave for new parents.
• $1,500 for home office equipment.
• Full ownership of your time and schedule.