Remote Support Analyst

Overview

As a Remote Support Analyst at Cayenta, you will be involved in resolving customer issues related to software applications, making a significant impact from anywhere in Canada or the United States.

In Short

• Provide timely resolution to customer issues.
• Monitor support call queue and manage tickets.
• Interact with internal departments for issue escalation.
• Assist in problem solving of data and interface issues.
• Respond quickly to customer calls with updates.
• Develop understanding of applications to address issues.
• Provide recommendations to prevent recurrence of issues.
• Understand support service agreements.
• Suggest enhancements to products or processes.
• Work remotely from Canada or the US.

Requirements

• University or technical college degree in relevant field preferred.
• Experience in the utility industry is preferred.
• Familiarity with Customer Information Systems preferred.
• Excellent client communication skills.
• Ability to manage customer expectations.
• Strong analytical problem-solving skills.
• Ability to work independently and as part of a team.
• Technical experience in Java, SQL, PL/SQL, or web technologies preferred.

Benefits

• 3 weeks vacation and 5 personal days.
• Comprehensive Medical, Dental, and Vision benefits.
• Employee stock ownership and RRSP/401k matching.
• Remote work flexibility.
• Additional lifestyle rewards.