Customer Support Engineer - Remote

Overview

The Customer Support Engineer at Agilent Technologies will assist customers in Switzerland, providing high-level support for analytical instruments and ensuring customer satisfaction through effective solutions.

In Short

• Provide on-site support at key pharma accounts.
• Install and optimize hardware/software/network products.
• Diagnose and resolve product performance issues.
• Guide and train users on preventive maintenance.
• Collaborate with sales team for tailored consulting.
• Participate in training courses to stay updated.
• Work in a flexible environment with travel opportunities.
• Engage with customers to enhance service delivery.
• Ensure compliance with quality standards.
• Maintain a strong focus on customer satisfaction.

Requirements

• Academic degree in science or engineering.
• Experience with analytical techniques and method development.
• User experience in instrument data analysis software.
• Strong problem-solving skills.
• Excellent written and verbal communication in German and English.
• Attention to detail and process compliance.
• Ability to manage customer expectations.
• Willingness to learn and expand skills.
• Ability to work remotely and engage with customers.
• French language skills are a plus.

Benefits

• Flexible working environment.
• Comprehensive training and development opportunities.
• Agilent Result Bonus.
• Stock Purchase Plan.
• Life Insurance and Pension plans.
• Healthcare benefits.
• Employee Assistance Program.
• Paid holidays and company activities.
• Car allowance for travel.
• Dynamic and inclusive workplace culture.