Remote Service Engineer

Overview

The Remote Service Engineer provides remote hardware and software technical support and services to external customers and internal field personnel, focusing on problem resolution and proactive preventive actions in support of Agilent’s product portfolio.

In Short

• Provides remote technical support and services.
• Utilizes remote diagnostic capabilities for problem resolution.
• Engages in troubleshooting customer applications.
• Delivers consulting and education services.
• May focus on repair or refurbishment of complex instruments.
• Acts as an expert resource for product support teams.
• Handles post-sales interactions to identify revenue opportunities.
• Comfortable engaging directly with customers.
• Requires a degree in relevant scientific or engineering fields.
• Full-time position with no travel required.

Requirements

• Bachelor’s or master’s degree in relevant fields.
• 2+ years of relevant experience in Life Science or Manufacturing.
• Experience with remote diagnostic tools.
• Knowledge of IT infrastructure.
• Familiarity with C4C/CRM systems.
• Multilingual ability preferred.
• Technical writing experience.
• Experience in service reporting or root cause analysis.
• Awareness of customer success principles.

Benefits

• Opportunity to work in a dynamic and inclusive environment.
• Access to advanced instruments and technologies.
• Collaboration with skilled professionals.
• Potential for career growth and development.
• Commitment to quality and innovation in life sciences.