Schedule Coordinator - Remote

Overview

As a Schedule Coordinator, you will be the first point of contact for customers, ensuring high standards of customer satisfaction through effective scheduling and communication.

In Short

• Manage high volume phone calls and emails.
• Analyze and resolve customer issues.
• Schedule installation, repair, and maintenance services.
• Prioritize customer response times.
• Build relationships with internal business partners.
• Coordinate with engineers and service partners.
• Experience in SAP/CRM environments preferred.
• Strong communication skills in Japanese and intermediate English.
• Full-time position with remote work option.
• Equal opportunity employer.

Requirements

• Minimum undergraduate degree, preferably in a scientific or technical field.
• Experience in coordinating and scheduling services.
• Basic PC knowledge.
• Ability to work in a cross-functional environment.
• Strong communication skills in Japanese.
• TOEIC score of 500 or above is desirable.
• Experience in vendor quotations and invoice processing is preferred.
• Ability to multitask effectively.
• Proactive in managing resource shortages.
• Customer service experience is a plus.

Benefits

• Opportunity to work remotely.
• Dynamic and inclusive workplace.
• Comprehensive training and development.
• Equal opportunity employer.
• Global company with a commitment to quality and innovation.
• Support for cutting-edge life science research.
• Access to advanced instruments and technologies.
• Collaboration with skilled professionals.
• Focus on trust, respect, and integrity.
• Opportunity to make a real difference in human lives.