Scheduling Coordinator - Remote

Overview

The Scheduling Coordinator will support the Operations Team by focusing on scheduling interpreters across multiple lines of business and working closely with both clients and interpreters to ensure high levels of client satisfaction, interpreter engagement, and operational efficiency.

In Short

• Work with clients to schedule On-site and Pre-Scheduled Video (VRI) Interpreter appointments.
• Manage urgent needs by accessing Propio’s database of Interpreters.
• Track and audit schedules and timesheets for interpreters.
• Collaborate with other departments to ensure continuity in client experience.
• Support interpreters by creating events to increase engagement.
• Handle documentation securely and confidentially.
• Answer phone calls from clients and interpreters.
• Create appointments on demand.
• Fill as many service requests as possible.
• Perform other duties as assigned.

Requirements

• 2+ years relevant customer service experience.
• Resourceful, motivated, and detail-oriented.
• Excellent written and verbal communication skills.
• Outstanding customer service and professional behavior.
• Intermediate experience with Microsoft Suite (Excel, Word, Outlook).
• Ability to manage confidential information.
• Work independently and within a team to meet deadlines.

Benefits

• Opportunity to work in a fast-paced environment.
• Engage with a supportive team.
• Access to technology-driven solutions.