Service Delivery Manager for BSO Products - Remote

Overview

The Service Delivery Manager will lead and empower a team of Customer Engineers and Support Providers, focusing on optimizing productivity and customer satisfaction while managing financial targets and driving revenue growth.

In Short

• Lead a team of approximately 12-15 Customer Engineers.
• Manage hiring, development, and workload of team members.
• Handle financial targets and P&L responsibilities.
• Build and maintain profitable customer relationships.
• Collaborate with Business Team Managers and Sales Agents.
• Identify new business opportunities through customer feedback.
• Strong focus on customer satisfaction and service delivery.
• Multicultural management experience is preferred.
• Excellent communication skills in English and German.
• Full-time position with remote work options available.

Requirements

• Bachelor's or Master's degree in a relevant field.
• Minimum 2 years of leadership or management experience.
• Strong understanding of the analytical industry and BSO Products.
• Excellent organizational and multitasking skills.
• Customer-first mentality with problem-solving abilities.
• Driving License required.
• Strong interpersonal and negotiation skills.
• Ability to work in a dynamic and collaborative environment.

Benefits

• Competitive compensation and benefits package.
• Permanent contract with a global company.
• Challenging projects in a dynamic team.
• Training and development opportunities.
• Work-Life-Balance programs.
• Company car for private use.
• Diversity and inclusion in the workplace.