Director, Client Launch - Remote

Overview

Multiverse is the upskilling platform for AI and Tech adoption, partnering with 1,500+ companies to deliver transformative learning experiences.

In Short

• Lead the design and execution of a comprehensive implementation strategy.
• Build service tiers for personalized client fulfillment experiences.
• Design a sales-to-launch handover process for seamless transitions.
• Manage a team to enhance the technical onboarding experience.
• Develop processes for custom deal responses and delivery.
• Collaborate with Sales and Product leadership for alignment.
• Identify and mitigate risks during peak operational cycles.

Requirements

• 10+ years of experience in B2B implementation and onboarding.
• Proven ability to manage complex, cross-functional projects.
• Experience in tech-enabled service or marketplace models.
• Familiarity with compliance frameworks like SOC2 and GDPR.
• Exceptional leadership and stakeholder management skills.
• Data-driven problem solver with a focus on continuous improvement.
• Experience in scaling teams and processes for sustainable growth.

Benefits

• 27 days holiday plus additional days for life events and wellbeing.
• Private medical insurance and wellness resources.
• Hybrid and remote work options with international work opportunities.
• Company events and team-building activities.