Customer Success Manager - North American Region - Remote

Overview

The Customer Success Manager will be responsible for building strong relationships with named accounts in the North American region, ensuring customer satisfaction and driving revenue growth through consultative solutioning.

In Short

• Build trusted relationships with named accounts.
• Monitor product adoption and provide best practices.
• Collaborate with internal teams to enhance customer experience.
• Act as the voice of the customer to the Product team.
• Design tailored solutions for customer needs.
• Identify growth opportunities within the customer portfolio.
• Must be customer obsessed and detail-oriented.
• Experience in customer success or account management is required.
• Comfortable working remotely and independently.
• Flexible to work in NAMER shift timings.

Requirements

• 5 to 8 years of customer-facing experience in B2B SaaS or HR.
• 2 to 3 years in a customer success/account management role.
• Proven track record of overachieving goals.
• Strong communication and organizational skills.
• Ability to work in a fast-paced, high-growth environment.
• Experience with value-based sales and account planning.
• Positive attitude and adaptability to change.
• Experience in HR SaaS is a plus.

Benefits

• Opportunity to work in a rapidly growing industry.
• Work remotely from anywhere.
• Be part of a diverse and inclusive team.
• Contribute to a mission-driven company.
• Engage with a vibrant customer base.