Mobile Service Solutions Specialist - Remote

Overview

The Mobile Service Solutions Specialist will enhance dealership performance and support the Ford/MSX International Mobile Service Program through training and operational expertise.

In Short

• Act as the subject matter expert for Mobile Service for assigned dealers.
• Train technicians on Mobile Service vehicle features.
• Facilitate strategic planning sessions to create business plans.
• Ensure timely launch of Mobile Service vans.
• Conduct launch events and training for Mobile Service Technicians.
• Plan onsite sustainment meetings focused on business development.
• Develop action plans to exceed program goals.
• Share best practices and key success drivers with dealers.
• Monitor and motivate dealership personnel for excellent customer experiences.
• Create visit summaries and action plans for stakeholders.

Requirements

• High School diploma or equivalent experience.
• Willingness to travel daily for work (85% travel required).
• Ability to adapt to different locations and engage various audiences.
• Proficient in communication and relationship-building.
• Experience with OEM dealers is a plus.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office applications.
• Ability to analyze dealer financials for action plans.
• Physical ability to lift, carry, and access Mobile Service Vans.
• Ability to implement effective metrics for dealership growth.

Benefits

• Opportunity to work with leading automotive brands.
• Dynamic work environment with minimal supervision.
• Supportive team culture focused on professional growth.
• Travel opportunities across various locations.
• Potential for remote work accommodations.