Customer Success Representative (Overflow) - Remote

Overview

Mpathic is seeking Customer Success Representatives to join our Overflow Team, providing expert program and technical support to families, schools, and vendors nationwide in a cloud-based Contact Center. This Overflow team supports the full customer base across all states, handling elevated call volumes and ensuring no family goes without the help they need.

In Short

• Handle moderate to high volume of inbound overflow calls from families nationwide
• Provide consistent, accurate, and efficient processing of orders and applications
• Guide customers through program guidelines and technical processes across multiple states and program types
• Log interactions accurately using CRM and CCaaS tools
• Actively communicate with team and families
• Flex to support varying call volumes as an overflow resource
• Must be a U.S. citizen; open to applicants from all states
• Experience with school choice, ESA, or programs preferred, but not required
• Strong interpersonal skills; ability to work autonomously and on a team
• Excellent verbal and written communication and customer service skills

Requirements

• College degree preferred; High School diploma or equivalent required
• Outstanding interpersonal, time-management, and documentation skills
• Professional work attitude and a willingness to learn and continuously improve
• Dedicated workspace with minimal background noise during calls and online meetings
• Successful completion of all necessary background checks
• Aptitude for problem-solving based on established processes and procedures
• Experience working with Office365 applications
• Experience working with CRMs and Contact Center platforms preferred
• High speed internet connection with reliable Wi-Fi

Benefits

• Paid weekly
• Work from home flexibility
• Opportunity to work with a supportive team
• Access to cutting-edge tools for collaboration
• Continuous training and development opportunities