Customer Success Representative - Remote

Overview

We are looking for a customer-focused Customer Success Representative to join our team remotely from Switzerland. In this role, you will help customers get the most value from our products or services by providing onboarding, support, and ongoing guidance throughout their journey.

In Short

• Serve as the main point of contact for customer inquiries via email, chat, and phone
• Support customer onboarding and product adoption
• Resolve customer issues and escalate complex cases when needed
• Maintain accurate customer information and interactions in CRM systems
• Monitor customer satisfaction, engagement, and retention indicators
• Collaborate with internal teams to improve customer experience
• Contribute to customer documentation, FAQs, and support resources

Requirements

• 0–2 years of experience in customer service, support, or customer success
• Excellent written and spoken English
• German and/or French language skills are strongly preferred
• Strong communication and problem-solving skills
• Customer-oriented mindset with attention to detail
• Comfortable working in a remote environment and using CRM tools

Benefits

• Competitive salary
• Fully remote work within Switzerland
• Paid annual leave in accordance with Swiss labor regulations
• Paid public holidays (depending on canton)
• Flexible working hours
• Health insurance and social security contributions as required by law
• Occupational pension plan contributions
• Performance-based incentives where applicable
• Training and professional development opportunities
• Clear career growth within customer success or related roles