Customer Service Representative - Remote

Overview

Join Wolfe as a Customer Service Representative, where you will provide exceptional service to clients in a fast-paced environment.

In Short

• Provide ticketing and call support for various brands.
• Handle a high volume of phone calls and emails.
• Document all interactions using ticketing systems.
• Conduct thorough investigations and maintain excellent notes.
• Communicate with clients via telephone and email.
• Collaborate with team members for training and support.

Requirements

• Proficiency in English; Spanish is a plus.
• Ability to manage multiple phone calls effectively.
• Strong attention to detail for thorough investigations.
• Experience with ticketing systems (Zendesk is a bonus).
• Proven track record in customer service.
• Team-oriented with a collaborative spirit.

Benefits

• Restricted Stock Units (RSUs).
• Profit Share (Annual bonus).
• Medical, Prescription, Vision, and Dental insurance (80% premium covered).
• PTO and Corporate Holidays.
• 401(k) plan.
• Tuition Reimbursement.
• Employee recognition program.
• Charitable Donation yearly.
• Employee Referral Bonus.
• Company outings and events.
• Internal Culture Club.