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Specialist, Mediation and Alternative Dispute Resolution - Remote

Posted 8 weeks ago
Sales / Business
Full Time
TN, USA
$28.00 - $32.00/hour

Overview

The Specialist, Mediation and Alternative Dispute Resolution, is a key member of the team supporting customer handling and retention. This role manages arbitration and alternative dispute resolution with respect to customer claims, primarily in warranty/lemon law, ensuring a positive customer experience and reducing litigation volume.

In Short

  • Manage mediation and alternative dispute strategies for customer claims.
  • Ensure timely responses to arbitration cases and legal demands.
  • Negotiate vehicle replacement and settlement transactions.
  • Prepare settlement documentation and ensure legal compliance.
  • Direct arbitration strategies and prepare for hearings.
  • Act as a resource for compliance with lemon laws.
  • Evaluate customer claims and guide staff towards resolutions.
  • Provide training on lemon law and dispute resolution.
  • Analyze trends related to arbitration cases.
  • Perform other duties as assigned.

Requirements

  • 5+ years of automotive service or escalated customer case handling experience.
  • BS/BA or equivalent education/experience in a related field.
  • 1+ years as a District Parts and Service Manager or similar role.
  • Paralegal or arbitration experience preferred.
  • Conflict management training is a plus.

Benefits

  • Comprehensive healthcare coverage.
  • Discounted Employee Lease Car program.
  • 401(k) with company match.
  • Professional development opportunities.
  • Up to 30 days of paid time off.
  • Hybrid working environment (2 days remote, 3 days in-office).
  • Collaborative workspace.
Mitsubishi Motors North America logo

Mitsubishi Motors North America

Mitsubishi Motors North America, Inc. is a leading automotive manufacturer dedicated to enhancing the retail performance of its dealerships. The company focuses on strategic initiatives that drive digital sales, improve customer experiences, and increase dealer satisfaction through innovative programs like MiDIGITAL SOLUTIONS. With a commitment to professional development and a collaborative work environment, Mitsubishi Motors North America offers comprehensive benefits to its employees, including healthcare coverage, a car lease program, and generous paid time off.

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