Operations Specialist - Fraud and Disputes Resolution - Remote

Overview

Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we’re redefining consumer credit for the better. Sound like a mission you can get behind?

In Short

• Join the Customer Advocacy department as Operations Specialists on the Fraud and Disputes Resolution team.
• Engage with customers and merchants via live outbound phone calls and email.
• Handle routine cases related to fraud and disputes.
• Understand and adhere to regulatory standards and policies.
• Utilize third-party data providers for risk assessments.
• Review documentation provided by customers and merchants.
• Advocate for customers affected by fraud.
• Work in a remote position with specific workspace requirements.
• Compensation includes hourly pay, stipends, and comprehensive benefits.
• Monday-Friday schedule in Eastern Time.

Requirements

• 1+ years of professional experience in a research-focused role.
• Strong communication skills, both written and verbal.
• Attention to detail and analytical mindset.
• Curiosity and ability to ask clarifying questions.
• Good judgment and decision-making skills.
• Tech-savvy and able to work in multiple systems.
• Ability to work independently and collaboratively.
• Open to constructive feedback for personal growth.

Benefits

• Hourly Pay Range: $18.50 - $20.06.
• Wellness Stipend: $100 monthly.
• Internet Stipend: $40 monthly.
• IT Equipment provided during employment.
• Paid Time Off: 160 hours annually.
• Holiday Pay: 48 hours for company holidays.
• Comprehensive health, dental, and vision coverage.
• Parental Leave after six months of employment.
• 401(k) plan with company matching.