Senior Dispute Resolution Specialist - General Insurance - Remote

Overview

This role is for highly experienced senior dispute resolution professionals with a strong background in financial complaints, negotiation, and case investigation.

In Short

• Manage and resolve complex, escalated complaints in general insurance.
• Conduct in-depth investigations, identifying key issues and gathering relevant information.
• Apply AFCA resolution criteria and legal principles to achieve fair and efficient outcomes.
• Mentor and guide dispute resolution staff, ensuring high standards of case management.
• Extensive experience in general insurance, legal, or dispute resolution.
• Strong analytical skills and sound decision-making ability.
• Excellent written and verbal communication, with the ability to explain complex concepts clearly.
• Proven expertise in negotiation, conciliation, and complaint resolution.
• A commitment to fairness, high-quality service, and customer outcomes.
• Hybrid working from home and office.

Requirements

• Extensive experience in general insurance, legal, or dispute resolution.
• Strong analytical skills and sound decision-making ability.
• Excellent written and verbal communication, with the ability to explain complex concepts clearly.
• Proven expertise in negotiation, conciliation, and complaint resolution.
• A commitment to fairness, high-quality service, and customer outcomes.

Benefits

• Flexible working arrangements.
• Progressive leave entitlements.
• Not For Profit salary packaging benefits.
• Support for professional development.
• Inclusive workplace culture.