AFCA is a for-purpose organization serving as a financial ombudsman, dedicated to providing free services for individuals and small businesses. The organization focuses on resolving financial complaints that have gone unheard or unresolved, working collaboratively with customers and their financial firms to find fair solutions. AFCA is recognized for its commitment to a positive workplace culture, inclusivity, and flexible working arrangements, making it a great place for employees to thrive and contribute to the financial sector's fairness.