HR Coordinator, Advisory Experts (Temporary) - Remote

Overview

The Temporary HR Coordinator is responsible for answering phones, assigning work, triaging client matters, and collaborating with the rest of the Advisory Experts team. This role requires a strong customer service orientation and the ability to troubleshoot issues in a fast-paced environment.

In Short

• Answer and triage client calls with high customer service.
• Manage incoming written client correspondence and phone calls.
• Create and assign cases to team members.
• Provide real-time navigation support to clients.
• Use active listening to interpret client questions.
• Collaborate with others amidst frequent interruptions.
• Document client interactions thoroughly and timely.
• Perform other assigned duties as needed.

Requirements

• One or more years of high-volume customer service experience.
• Ability to manage multiple priorities efficiently.
• Stellar customer service skills.
• Excellent interpersonal and communication skills.
• Intermediate skills in Microsoft Office and G-Suite.
• Strong reading comprehension and research skills.
• Ability to handle heavy phone and written communication.
• Ability to navigate multiple technology systems.

Benefits

• This is a temporary role with no benefits offered.