Quality Assurance Engineer (Genesys IVR + CYARA) - Remote

Overview

We are looking for a Quality Assurance Engineer with Genesys IVR and CYARA experience to join a project with Miratech’s trusted global partner, focusing on testing Conversational AI applications, including both chatbots and voicebots.

In Short

• Design and execute functional and regression test scripts.
• Prepare functional test cases and corresponding test data.
• Conduct call routing and skill-based testing.
• Collaborate effectively within a team.
• Identify and manage project risks proactively.
• Support multiple projects and deadlines simultaneously.
• Provide evening or weekend support during system deployments as needed.

Requirements

• 3+ years of experience in testing Genesys IVR applications.
• 2+ years of hands-on experience with IVR testing tools such as CYARA.
• Proficient in Text-to-Speech (TTS) augmentation and SSML tags.
• Skilled in functional test case creation and test data preparation.
• Experience with Splunk for query execution and log validation.
• Strong attention to detail and proactive work ethic.
• Excellent communication and interpersonal skills.
• Proven ability to manage risks effectively.
• Capable of handling multiple projects simultaneously.
• Flexible to provide evening or weekend support when required.

Benefits

• Culture of Relentless Performance with a 99% project success rate.
• Competitive pay and benefits, including health insurance.
• Work from anywhere culture for flexibility.
• Professional development opportunities, including certification programs.
• Collaborate on impactful projects for top global clients.
• Welcoming multicultural environment with open communication.
• Sustainable business practices focused on social values.