Bilingual Project Manager (Spanish and English) - Remote

Overview

We are seeking a dynamic Bilingual Project Manager (Spanish and English speaking) to lead transformative initiatives in the contact center domain.

In Short

• Lead end-to-end project execution for contact center migrations and upgrades.
• Act as the primary bilingual liaison between stakeholders and technical teams.
• Define project scope, timelines, and deliverables while managing risks.
• Facilitate daily stand-ups and stakeholder meetings.
• Maintain comprehensive project documentation for transparency.
• Drive Waterfall-based project execution while adapting to business needs.
• Collaborate with solution architects and IT teams for smooth integrations.
• Monitor project health and implement corrective actions.
• Foster a collaborative work environment in a fast-paced setting.

Requirements

• 4-5 years of Project Management experience in contact center environments.
• Proven track record in managing multiple projects with competing deadlines.
• Strong expertise in Waterfall methodology.
• Bilingual fluency in Spanish & English for stakeholder communication.
• Experience with project management tools like Smartsheet and JIRA.
• Knowledge of contact center technologies such as IVR and CRM platforms.

Benefits

• Join a technology development team with a 99% project success rate.
• Enjoy a comprehensive compensation and benefits package.
• Work from anywhere with flexible remote work options.
• Access to professional development opportunities and mentorship.
• Collaborate on impactful projects for top global clients.
• Be part of a dynamic, inclusive global team.
• Join sustainable business practices focused on social values.