Customer Success Manager (Regulated) - Remote

Overview

The Customer Success Manager at ICUC will be responsible for delivering best-in-class account management to ensure clients achieve their goals by implementing ICUC products and services.

In Short

• Manage major brands and Fortune 1000 companies as primary client contact.
• Grow the value and long-term value of assigned accounts.
• Deliver regular client reviews and presentations.
• Advise clients on social media strategy.
• Support the setup and implementation of social media projects.
• Keep Salesforce records up to date.
• Work in partnership with other client agencies.
• Contribute to new business pitches.
• Maintain high client satisfaction through NPS surveys.
• Stay within retention and cost efficiency targets.

Requirements

• 3+ years of experience in social media management.
• Proficient in managing organic social media.
• Experience with platforms like Sprinklr, Khoros, and Sprout.
• Exceptional communication and presentation skills.
• Strong organizational and time management skills.
• Problem-solving abilities in a fast-paced environment.
• Proficiency in Microsoft PowerPoint and Teams.
• Background in Social, Marketing, or related fields preferred.
• Willingness to travel for client visits.
• Fluency in English; additional languages are an asset.

Benefits

• Salary range of $70k-$80K based on experience.
• Comprehensive medical and dental benefits.
• RRSP and paid time off.
• Support for diverse backgrounds and accessibility needs.
• Opportunities for professional growth and development.