Customer Success Manager - Regulatory (US) - Remote

Overview

As a Customer Success Manager at Veeva Systems, you will be responsible for ensuring our customers’ success with Veeva’s regulatory products and services, serving as a liaison between Veeva and key customer stakeholders.

In Short

• Support 4-6 large, global customers post-implementation with Veeva Vault applications
• Own the relationship with your customers’ application owners
• Act as a trusted advisor for your customers
• Lead meetings with customers to demonstrate success
• Provide strategic guidance to optimize consumption of Veeva product releases
• Facilitate cross-customer connections for collaboration opportunities

Requirements

• 7+ years working in life sciences, software, or consulting
• Based in North America (East Coast)
• Experience working with large global pharmaceutical companies
• Customer-facing consulting experience
• Managed relationships with executive stakeholders
• Ability to travel up to 25%

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program